WP816/WP826 - User Guide

WELCOME

The WP816 and WP826 are cordless Wi-Fi IP phones suitable for various enterprise and vertical market applications, including offices, retail, logistics, healthcare, and security. Both models feature integrated dual band Wi-Fi 6, advanced antenna design, roaming support, and support for the Opus HD voice codec, ensuring high-quality communication. The WP816 supports 3-way voice conferencing, offers 6 hours of talk-time, and 120 hours of standby time with a 1500mAh battery. In contrast, the WP826 supports 4-way voice conferencing, provides 12 hours of talk-time, and 240 hours of standby time with a 3000mAh battery. Both phones offer a sleek design, easy-to-use interface, and a variety of practical, customizable features, providing mobility and flexibility to all voice solutions.

PRODUCT OVERVIEW

Feature Highlights

The following table contains the major features of the WP8x6:

WP8x6 Features at a Glance

Technical Specifications

The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, languages, and upgrade/provisioning settings.

• WP816

WP816 Technical Specifications

• WP826

WP826 Technical Specifications

GETTING STARTED

This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the WP8x6

Equipment Packaging

• WP816

WP816 Equipment Packaging

• WP826

WP826 Equipment Packaging

Setting up the Phone

Charging Station

Plug the power adapter into a power source socket to start using the charging station.

Handset

Please refer to the following steps to setup your WP816 phone:

1. Open the battery cover.
2. Insert the battery with the electrodes in the top right corner for WP816, and top left corner for WP826
3. Close the battery cover.

Battery Information

WP816

• Technology: Rechargeable Li-ion Battery
• Capacity: 1500mAh
• Standby time: up to 120 hours
• Talk time: up to 6 hours of active talk time

WP826

• Technology: Rechargeable Li-ion Battery
• Capacity: 3000mAh
• Standby time: up to 240 hours
• Talk time: up to 12 hours of active talk time

To get the best performance of your WP8x6, we recommend using the original battery provided in the package. The specifications may differ depending on the age and capacity of the battery used.

Handset Keys Description

The WP8x6 Wireless IP phone enhances communication and combines usability and scalability in industries such as warehousing, catering, and retail as well as in factory settings. The following screenshot describes the handset LCD screen and the main hardware components.

• WP816

The following table describes the WP816 keypad keys.

WP816 keypad keys Description

• WP826

The following table describes the WP826 keypad keys.

WP826 keypad keys

Icons Description

The following table contains a description of each icon that might be displayed on the screen of the WP8x6.

Icons Description

LED Status

WP8x6 LED Status

Handset Menu

The handset has an easy-to-use menu structure. Every menu opens a list of options. To open the main menu, unlock the handset first and press “Menu” (softkey in the middle). Press the Arrow keys to navigate to the menu option you require. Then press “Select” (left softkey) or OK/Selection key to access further options or confirm the setting displayed. To go to the previous menu item, press “Back” (right softkey). You can press the Power key at any time to cancel and return to standby mode.

Handset Menu

Keypad

The WP8x6 keypad can be used by tapping on an input field. The keypad has 4 modes “Ab2”, “ABC”, “abc” and “123”. The default mode is “Ab2”.

• “Ab3” Mode:

This mode allows you to enter capital letters, small letters, digits, and symbolic characters.

The following table describes the allowed characters for each key.

Key	Description	Key	Description	Key	Description
1	. , ’ ? ! ” – 1	2	A B C a b c 2	3	D E F d e f 3
4	G H I g h i 4	5	J K L j k l 5	6	M N O m n o 6
7	P Q R S p q r s 7	8	T U V t u v 8	9	W X Y Z w x y z 9
*	. , ‘ ? ! “ – ( ) @ / : _ ; + % * = < > $ [ ] { } ~ ^ # | ` &	0	Space	#	Switch mode

• “ABC” Mode:

This mode allows you to enter capital letters, digits, and symbolic characters.

The following table describes the allowed characters for each key.

Key	Description	Key	Description	Key	Description
1	. , ’ ? ! ” – 1	2	A B C 2	3	D E F 3
4	G H I 4	5	J K L 5	6	M N O 6
7	P Q R S 7	8	T U V 8	9	W X Y Z 9
*	. , ‘ ? ! “ – ( ) @ / : _ ; + % * = < > $ [ ] { } ~ ^ # | ` &	0	Space	#	Switch mode

• “abc” Mode:

This mode allows you to enter small letters, digits, and symbolic characters.

The following table describes the allowed characters for each key.

Key	Description	Key	Description	Key	Description
1	. , ’ ? ! ” – 1	2	a b c 2	3	d e f 3
4	g h i 4	5	j k l 5	6	m n o 6
7	p q r s 7	8	t u v 8	9	w x y z 9
*	. , ‘ ? ! “ – ( ) @ / : _ ; + % * = < > $ [ ] { } ~ ^ # | ` &	0	Space	#	Switch mode

• “123” Mode:

This mode allows you to enter digits only.

The following table describes the allowed characters for each key.

Key	Description	Key	Description	Key	Description
1	1	2	2	3	3
4	4	5	5	6	6
7	7	8	8	9	9
*	.	0	0	#	Switch mode

Tips for using the keypad:

• To switch between the modes, users could press the # key.
• Press multiple times on the same key to move forward between the allowed characters.
• Use the Right/Left arrow keys to change the cursor’s position on the text entered.
• For languages that support letters with accents, the handset now supports typing letters with accents on modes “AB3”, “abc”, and “ABC”.

WEB GUI ACCESS CONFIGURATION

The WP8x6 can be configured using:

• The embedded Web GUI on the handset via PC’s web browser.
• LCD Configuration Menu using the WP8x6 keypad.

Configuration via Web Browser

The WP8x6 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the handset through a Web browser such as Google Chrome, or Mozilla Firefox.

Accessing the Web UI

1. Connect the computer to the same network as WP8x6.
2. Make sure the handset is booted up and powered correctly.
3. You may check the IP address on the phone LCD menu Status 🡪 Network Status.
4. Open the Web browser on your computer and enter the WP8x6 IP address in the address bar of the browser.
5. Enter the administrator’s username and password to access the Web Configuration Menu.

Web GUI Languages

Users can select the language in the web GUI login page, or at the upper right of the web GUI after logging in.

Saving the Configuration Changes

When changing any settings, always submit them by pressing the Save and Apply buttons. If using the Save button, after making all the changes, click on the Apply button on top of the page to submit.

Web UI Access Level Management

There are two default passwords for the login page:

Web UI Access Level

Changing User Level Password

1. Access the Web GUI of your phone using the admin’s username and password.
2. Press Login to access your settings.
3. Go to System Settings🡪 User Info Management.
4. Locate User Password section:
   • Type in your new user password in the New Password field.
   • Type in again same entered password in the Confirm Password field.
5. Press the Save button to save your new settings.

Changing Admin Level Password

1. Access the Web GUI of your WP8x6 using the admin’s username and password. (Default username and password is admin/Random Password from the sticker on the back of the unit).
2. Press Login to access your settings.
3. Go to System Settings🡪 User Info Management.
4. locate Admin Password section:
   1. Type in the admin password in the Current Password field
   2. Type in your new admin password in the New Password field.
   3. Type in again same entered password in the Confirm Password field.
5. Press the Save button to save your new settings.

Changing HTTP/HTTPS Web Access Port

1. Access the Web GUI of your handset using the admin’s username and password. (Default username and password are admin/random password from the sticker on the back of the unit.).
2. Press Login to access your settings.
3. Go to Security Settings 🡪 Web/SSH Access
4. In Web Access Mode, select the access method depending on the desired protocol (HTTP, HTTPS, or Both)
5. Locate HTTP / HTTPS Web Port field and change it to your desired/new HTTP / HTTPS port.
   Note: By default, the HTTP port is 80 and HTTPS is 443.
6. Press Save button to save your new settings.

BASIC OPERATIONS

Home Screen

By default, the home screen will be empty but once an account has been registered it will display its extension as shown, in the screenshot below:

Turning the Handset ON/OFF

To turn ON the handset: Long press on Power key until the LCD screen lights up.

To turn OFF the handset: Long press on Power key again when the handset is idle and press the softkey to choose to power off or reboot.

Connecting to Bluetooth

The WP8x6 supports Bluetooth. To connect the device to nearby equipment via Bluetooth, please follow the below steps:

1. Go to Settings → Bluetooth Settings
2. Enable Bluetooth service
3. Discover nearby Bluetooth-enabled devices, and choose the device you want to connect to, then click “Connect”
4. The WP8x6 will inform you of a successful Bluetooth pairing

Connecting to Wi-Fi Network

Auto Connection

Go under the web interface of the “Network Settings 🡺 Wi-Fi Settings”.

For example, the user can pre-configure the WP8x6 to automatically connect to the Wi-Fi network at the client site, making it easier for the client to use the phone without going through setting up manually the Wi-Fi network. Also, the client could have the SSID show as “not in range by default”, until the SSID is created on your access point and configured to have the following password “wp!987@dmin“. Then the phone will automatically connect to that SSID.

Manual connection

The WP8x6 supports dual-band 802.11a/b/g/n/ac Wi-Fi, please refer to the following steps to connect to the Wi-Fi networks:

1. On the LCD menu, press the Menu key and navigate to Settings → Wi-Fi Settings.
2. Navigate to “Wi-Fi Networks”. A list of Wi-Fi networks will be displayed.
3. Select the desired network to connect to. (Enter the correct password to connect if requested)

The handset will display a Wi-Fi icon on the main LCD menu if the con­nection to the Wi-Fi network is successful.

Wi-Fi Band Configuration

If 5GHz and 2.4GHz are both available, the handset will use 5GHz, but it may switch to 2.4GHz if the signal of 5GHz is poor. Users may also specify the Wi-Fi Band to fix it or to keep it Dual Band (Automatic) under Settings 🡪 Wi-Fi Settings 🡪 Wi-Fi Band.

Quick Network Configuration

Quickly configure your Wi-Fi network on your phone using three convenient methods:

• Via Mobile Browser: Access the router’s settings page via any mobile browser by managing the router and connecting the WP8x6 to Wi-Fi for straightforward configuration.
• Via Local Device: Adjust Wi-Fi settings directly on the device through its settings menu, offering a simple, local solution for configuring network connections without the need for additional tools or apps.

Via Mobile Browser

You can connect the WP8x6 through your mobile browser, to do that:

• Go Under Settings => Quick Network Configuration => Via Mobile Browser.
• Scan the QR code using your mobile device.

• Once scanned, it will redirect you to the page on your phone to manage router option

• From there you can connect the WP8x6 to a Wi-Fi Network. by entering the SSID name and password

Via Local Device

Please refer to this section of the guide for detailed local device Wi-Fi connection [Manual connection]

Checking Status

Account Status

To check the SIP account status, follow these steps:

1. Press the Menu key to bring up the operation menu.
2. Use arrow keys to Reach Status menu and navigate to Account status.

The following information will be displayed:

Account Status Description

Network Status

To check the handset network information status, follow these steps:

1. Press the Menu key to bring up the operation menu.
2. Use arrow keys to reach the Status menu and navigate to Network Status,
3. You have then the possibility to view different network information such as the IP info, the Network Statistics…

System Status

To check the system info, follow these steps:

1. Press the Menu key to bring up the operation menu
2. Use arrow keys to reach the Status menu and navigate to the System Status section.

The following information will be displayed:

System Info Description

CPE Status

To view the CPE status, follow these steps:

1. Press the Menu key to bring up the operation menu.
2. Use arrow keys to reach the Status menu and navigate to CPE Status.

The following information will be displayed:

CPE status table

Battery Status

This option is used to display information about the battery of the phone, to view the battery status, please follow the below steps:

1. Press the Menu key to bring up the operation menu.
2. Use arrow keys to reach the Status menu and navigate to Battery Status.

The following information will be displayed:

Battery status description

Configuring the Appearance Settings

Some of the important parameters that can be defined for the phone’s appearance are: the screen brightness, the LCD Timeout, and the keypad backlight, we can configure them as follows

1. Press Menu to bring up the operation menu.
2. Use the arrow keys to reach Settings.
3. Navigate to Basic Settings, and then Appearance.
4. Configures the LCD brightness, key backlight, lock screen, screen time out, and font size.
5. Press “Back” (right softkey) to save and apply the new settings.

Return to Idle Screen

Press the Power Key to quickly exit the menu and return to the previous page

When you are navigating on the handset’s menu, and you receive an incoming call, the LCD screen will automatically exit the menu and you can either accept or reject the call, when the call is terminated, the LCD screen will return to the idle screen.

Register a SIP Account

The WP8x6 supports up to 2 SIP accounts for the WP816, and 3 SIP accounts for the WP826, they can be configured either using the web GUI or via the keypad menu as described in the following section.

Register Account via Web User Interface

1. Access your handset base station web UI by entering its IP address in your favorite browser.
2. Enter your admin’s username and password (default username and password: admin/ Random Password from the sticker on the back of the unit).
3. Press Login to access your settings.
4. Go to the Accounts tab and select the account to configure.
5. In General Settings, set the following:
   • Account Active to Yes.
   • Account Name: Any name to identify this specific user.
   • SIP Server field with your SIP server IP address or FQDN.
   • Secondary SIP Server with your secondary SIP server IP address or FQDN. Leave empty if not available.
   • SIP User ID: User account information, provided by VoIP service provider (ITSP). Usually in the form of a digit similar to a phone number or actually a phone number.
   • Authenticate ID: SIP service subscriber authenticate ID used for authentication. Can be identical to or different from the SIP User ID.
   • Authenticate Password: SIP service subscriber’s account password to register to the SIP server of ITSP. For security reasons, the password field will be shown as empty.
   • Outbound Proxy with your outbound proxy IP address or FQDN. Leave empty if not available.
6. Press Save and Apply to save your configuration.

After applying your configuration, your phone will register to your SIP Server. You can verify if your device has registered with your SIP server from its web interface under Status 🡪 Account Status (“Registered” with green color when the account is correctly registered, or “Unregistered” with red when the account is not properly registered)

Register Account via LCD Menu

To register your SIP account via the LCD menu, please refer to the following steps:

1. Unlock your handset and press Menu to bring up the operation menu.
2. Use the arrow keys to reach Settings and then select the Account Settings tab.
3. Select which account you want to configure and then set the following:
   • Enable Account to “Enable”.
   • Account Name: Any name to identify this specific user.
   • SIP Server field with your SIP server IP address or FQDN.
   • SIP User ID: User account information, provided by VoIP service provider (ITSP). Usually in the form of a digit similar to a phone number or actually a phone number.
   • SIP Authenticate ID: SIP service subscriber authenticate ID used for authentication. Can be identical to or different from the SIP User ID.
   • SIP Authentication Password: SIP service subscriber’s account password to register to the SIP server of ITSP. For security reasons, the password field will be shown as empty.
   • Voicemail Access Number: The voicemail number of your account.
   • Display Name: The name that will be used for the caller ID name in SIP INVITE.
   • Account Ringtone: Choose the preferred ringtone for this account.
   • Press the “OK” softkey to apply the configuration

PHONE SETTINGS

Selecting Phone Language

The WP8x6 supports different languages. The default language of the handset is English. To change the language of the handset, please proceed as follows:

1. Press Menu to bring up the operation menu.
2. Use the arrow keys to reach Settings.
3. Navigate to Basic Settings, and then select Language.
4. Choose the desired language from the available list and press “OK” and then the phone will apply the selected language.

Activate/Deactivate Hands-Free Mode

• Press the Hands-free key while making a call or on the idle screen to activate hands-free mode.
• Press the Hands-free key again to deactivate the hands-free function.

Muting the Microphone

1. Press the button “Options” (Left softkey) during an established call and a list of the options will be displayed.
2. Choose” Mute” and press the “Select” button (left softkey / OK button) to switch on the microphone.

Notes:

• While muted, the icon will be displayed on the screen.
• To unmute the microphone during an established call, press the button on the phone to switch off the microphone.

Adjusting Speaker and Earpiece Volume

Press the volume up and down keys on the left side of your phone while you are on an established call to set the volume of the earphone/speaker. You can choose between 10 different levels. The default level is 4.

Noise Shield Audio Control

This feature could let the user configure Headset Noise Shield 2.0. When enabling the Noise Shield
feature, it creates a virtual “noise shield” which blocks the sounds outside. to configure the noise shield feature during a phone call please follow the below steps:

1. During the call, press the icon “Options”
2. Click on “Enable Noise Shield” to enable the feature
3. Click on “Disable Noise Shield” to disable the feature

Ringtones

Setting the Ringer Volume

To configure the desired ringer volume, proceed as follows:

1. Press Menu to bring up the operation menu and go to Settings.
2. Navigate to Basic Settings, and then select the Sounds tab.
3. Users can configure the silent and vibrate modes and also the voice ringtones by pressing the left and right arrow keys to change repeatedly and set the desired volume.
4. Press “On-Hook” to confirm the new configuration settings.

Notes:

• 10 levels are supported. Level 10 is the highest. Level 5 is the default.
• appears when silent mode is enabled. In this mode, no ring will be played for incoming calls.

Setting the Ringtones

You can change the ringer melody for an incoming call. The device has different ringer melodies and to configure the desired melody, proceed as follows:

1. Press Menu to bring up the operation menu.
2. Use the arrow keys to reach Settings 🡪 Basic Settings, and then select the Sounds tab.
3. Go to “Incoming ringtone”, and choose the account that the ringtone will be applied on, then select the desired ringtone, and press “Save” to confirm the ringtones selected and the new ringtones will be set successfully.

Date and Time

On the WP8x6 the Date and time are displayed on the idle screen and it obtains the date and time from the Simple Network Time Protocol (SNTP) server by default. If your phone cannot obtain the date and time from the SNTP server, you need to configure the date and time manually. You can configure the time format and date format respectively. The handset supports two formats for time (12 Hours or 24 Hours).

To configure date and time manually

1. Press Menu to bring up the operation menu.
2. Use the arrow keys to reach Settings 🡪 Basic Settings, and then select the Date and Time tab.
3. Press the “Onhook” key to apply your changes.

Wallpaper

You can change the phone’s wallpaper from the LCD settings by following these steps:

1. Press Menu to bring up the operation menu.
2. Use the arrow keys to reach Settings 🡪 Basic Settings🡪 Appearance, and then select the Wallpaper tab.
3. Choose the desired wallpaper and confirm it by clicking “OK”

Reboot

To reboot the handset, please refer to the following steps:

1. On the main menu, long press the on-hook power key
2. A list of options will be displayed to choose from to either power off the phone or reboot it , choose the reboot option

CALL OPERATIONS

Placing calls

To place calls, you can use the following mode:

• Earpiece mode: Press the off-hook / dial key to dial out.
• Speakerphone mode: Press the speakerphone key to dial out.
• Headset mode: Press the off-hook / dial key to dial out using a connected headset, from either a 3.5mm headset jack or a Bluetooth-connected headset.

During the call, you can switch the call mode by pressing the corresponding keys or connecting a headset.

Make a Call using a Line

Making calls requires the use of SIP lines. So, you should first register the SIP account to the handset beforehand, after registering the sip lines, you can choose between them while trying to make calls by pressing the “Accounts” button displayed on the call screen. Please refer to the following methods to make calls using a line:

1. Enter the desired number using the keypad.
2. Toggle between the available lines by pressing the “Account” button to choose the line for making calls. (The account name will change on the screen when press the “Account” button).
3. Press Dial key , # (Use # as dial key” must be configured in web configuration) to initiate the call.

Note: Users can also initiate calls with hands-free mode using the Speaker key .

4. To terminate the call, press the Hang-Up key .

Notes:

• To dial from the contacts list, choose a contact using the navigation keys and press the Dial key .
• When having unread voicemails on the handset, once accessing the dialing interface a stutter tone will be heard to notify users about voicemails that need to be read.
• The maximum length of dialed digits is limited to 15 characters.

Dialing from Call history

Users may use their call history entries to initiate calls. Please refer to the following steps:

1. Press Menu to bring up the operation menu.
2. Use arrow keys to reach Call History.
3. Select the desired entry and press the “Call” soft key to establish the call.

Dialing from Phonebook

Users may use their contacts list to initiate calls.

1. Press Menu to bring up the operation menu and use arrow keys to reach Contacts
2. Select the contact to call and press the Dial Key to initiate the call.

Direct IP Call

Direct IP Call allows two phones to talk to each other in an ad-hoc fashion without a SIP server. VoIP calls can be made between two phones if:

• Both phones have public IP addresses; or
• Both phones are on the same LAN/VPN using private or public IP addresses; or
• Both phones can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).

To make a direct IP call, dial *47 followed by the IP address of the target. Following the below syntax (Example target IP is 192.168.1.10):

– Dialing *47192*168*1*10 (to use 5060 port by default)

– Users can specify the port number as follows *47192*168*1*10#5062.

Answering Calls

When receiving an incoming call, you can answer the call using the following steps:

• Earpiece mode:

Press the Dial Key to pick up the call, or the “Answer” softkey (left softkey).

• Speakerphone mode:

Press the Speaker Key to pick up the call in speaker mode.

• Headset mode:

Press Dial Key to pick up the call, or “answer” softkey (left softkey) using a connected headset.

Note:

To answer an incoming call during an established call, press the Dial Key, the Speaker Key, or the “Answer” softkey. The incoming call is answered, and the original call is placed on hold.

Auto Answer

Users can enable the Auto Answer feature to accept and automatically answer incoming calls.

If enabled, the WP8x6 will automatically answer incoming calls using speaker mode.

To activate/deactivate the auto answer feature:

• Using LCD Menu

1. Press Menu to bring up the operation menu.
2. Use arrow keys to reach Settings 🡪 Call Settings🡪Account x
3. Select which account will be enabling the Auto answer feature.
4. Set “Auto-Answer” to “Enabled” to configure the auto-answer mode and press the “On-hook ” button to save the changes

• Using Web Interface
  1. Access Web GUI Interface.
  2. Navigate to Accounts🡪 Call Settings.
  3. Set “Auto Answer” to “Yes”. (By default, set to “No”).

Ending Calls

To terminate the calls, press the Hang-Up key .

Rejecting Calls

To reject an incoming call, press the Hang-Up key .

Call Hold/Resume

• During an active call, press the right softkey “Hold” to put the established call on hold.
• To resume the call, press the right softkey “Resume” while the established call is being on hold.

Call Waiting

This feature will notify you of a new incoming call during an established call and display the incoming call information visually on the LCD screen and a call waiting tone will be heard. If this feature is disabled, the new incoming call will be automatically rejected.

This feature is enabled from the Web GUI:

1. Access Web Interface.
2. Go to Accounts🡪 Call Settings
3. Set “Enable Call Waiting ” to “Yes”.
4. Press the Save and Apply buttons to confirm the new settings.

Users now will be able to hear the call waiting tone and it will be visible as well on the LCD screen as displayed in the following screenshot.

Do Not Disturb

You can activate or deactivate the DND mode for your accounts registered on the handset from its LCD menu, by following two methods, If DND mode is activated, all incoming calls will receive busy treatment depending on your configuration (forward to voice mail, busy tone…).

To enable or disable the DND mode :

1. Click on the key and DND mode will be enabled.
2. Go to Settings → Call Settings, from there, you can enable/disable Do Not Disturb

Call Forward

The call-forward feature will allow you to forward all incoming calls to the desired number. Three possible call-forward types are available.

• Forward Always: All incoming calls are forwarded to a specific number whether the phone is available or not.
• Forward Busy: All incoming calls are forwarded to a specific number when the phone is on a call.
• Forward No Answer: All incoming calls are forwarded to a specific number when the caller receives no answer.

To enable the call forward, please refer to the following steps:

1. Press Menu to bring up the operation menu.
2. Use arrow keys to reach Settings 🡪 Call Settings 🡪 Account x 🡪 Call Forward.
3. Select which account will be enabling the call forwarding feature and navigate to “Call forwarding”.
4. Set “Call Forward” to “On” and select the call forward
5. Configure the parameters of the call forward mode and press the “Save” button.

Call Transfer

The WP8x6 supports the call transfer feature, you can transfer a call to another party using one of the following ways:

• Blind transfer: Transfer a call directly to another party without consulting
• Attended transfer: Transfer a call with prior consulting.

Blind Transfer

1. Press the “Transfer” soft key during a call, and then enter the number you want to transfer the call to.
2. Press Options then choose Transfer option
3. Select Transfer then press on Blind Transfer key.
4. The call is connected to the number you specified, and the LCD screen prompts Call Transferred.

Attended Transfer

Using New Call softkey

1. During an established call, press Options → New call.
2. Choose the line and enter the number you want to transfer the call to, then press (Dial Key).
   * The initial call will be put on hold
3. Once the second call is established, press Options  → Transfer
4. Select the initial call on hold, and press Transfer to complete the transfer.

Using Attended Transfer softkey

1. During an established call, press Options → Attended Transfer.
2. Choose the line and enter the number you want to transfer the call to, then press the “New Call”, the initial call will be put on hold
3. Once the second call is established, Press the “Transfer” key to complete the transfer.

4. The user can “swap” between the calls, to swap between the current call and the call put on hold Click on Options → Swap

Speed Dial

Speed dial allows users to perform single-digit dialing to predefined numbers. This feature is particularly useful to speed up dialing frequently used or hard-to-remember numbers. A maximum of 10 speed dial numbers is allowed. For example, the digit key 2 is configured as a speed dial key and assigned the number 2001, the phone will dial out the number 2001 directly when you long press digit key 2.

To configure the speed dial (create, edit, or delete) numbers, proceed as the following steps:

1. Press Menu to bring up the operation menu and use arrow keys to reach Settings 🡪 Basic Settings🡪 Key Customization
2. You have then the option to choose under which category of programmable keys you want to define the Speed Dial key, in our case we will choose the Multi-purpose key
3. Select the mode to Speed Dial
4. Select the associated account and the number to be dialed.
5. Press the “Save” softkey to save the configured speed dial numbers.
6. Once the Multi-purpose key is pressed, the speed dial will be initiated

X-Way Conference

The WP8x6 supports creating a local conference with other parties (including the handset starting the conference). To start a 3-Way conference for WP816, or a 4-Way Conference for WP826, follow the below steps:

1. Place a call to the first party and press the left softkey “Options”, then select “Conference”.
2. Enter the number of the second party you want to add to the conference and press to initiate the call.
3. Once the Third-party picks up the call, the conference will be automatically initiated

Please refer to the following screenshots for more details.

4. You can split the conference between the members or kick a specific member out of the conference, please refer to the screenshots below for more details

UCM Conference

Participate in an UCM Conference Room

Users could dial the UCM conference room extension to join the conference. If a password is required, enter the password to join the conference as a normal user, or enter the admin password to join the conference as an administrator.

Voice Mail

The voice mail feature ensures that you will never miss any important messages. It permits either to leave voice mails to someone else or receive and listen to voice mails via the handset

Set Voice Mail ID

There are 2 ways to set Voice Mail Feature Code, either using the Handset Menu or Web Interface.

Note: The Voice Mail Feature Code depends on the service provider or IP-PBX used. For example, if UCM6xxx is the SIP server, the Voice Mail Feature Code is *97.

• Using LCD Menu

1. Press Menu to bring up the operation menu.
2. Use arrow keys to reach the Settings tab, then Go to Account settings
3. Select the desired account and configure the Voicemail ID number, then press “Save” softkey.

• Using Web Interface
  1. Access Web GUI Interface.
  2. Go to Accounts 🡪 Account x 🡪 General Settings
  3. Configure Voice Mail Access Number.

Play Voice Mail Messages

1. Press Menu to bring up the operation menu.
2. Use arrow keys to reach the Voicemail tab.
3. Choose the account, press the “Select” button, and enter your Voicemail password then you can select visually and retrieve your voice messages saved on your voicemail and listen to each voicemail.

Note: this feature is compatible with UCM6xxx on v.1.0.20.6 or higher.

CONTACTS

Users can manage local contacts by adding, deleting, and modifying every single contact. Users could access contacts under the handset Menu. Please, refer to the following screenshots:

The following operations can be done under the local contacts screen:

• New contact: Under “Option”, users can select “New Contact” to manually add the contact information and details. Please, see the following screenshots and table:

Last Name	Enter the contact’s last name.
First Name	Enter the contact’s first name
Work Number	Enter the contact’s work phone number.
Home Number	Enter the contact’s home phone number.
Mobile Number	Enter the contact’s mobile phone number.
Groups	Choose the group you want to include your contact in it.
Ringtone	Choose a specific ringtone for the account’s received calls.
Account	Choose the default account you want to dial with this contact.
Primary	Select which number is the primary choice.

• Search for a contact: in case finding a specific contact among a batch of contacts is difficult, users can press the right softkey for “Search” and enter the name of the contact to find it easily.
• Send Message: Select a contact to send an IM message, up to 160 characters.
• Dial out from Contacts: Select the needed contact and tap on the dial key to call it directly. The phone will use the configured account on the contact’s information to dial out.
• Delete: Users can delete a specific contact by tapping on “Delete contact”.
• Delete All: Users can delete the whole list of local contacts by tapping on “Clear all contacts”.

CALL HISTORY

Call history provides users access to phone call logs in different categories and helps users to make some operations directly. Call history can be accessed under the menu as shown in the following figure:

There are four different categories in the call history. Users could use the phone’s right and left arrows to view the following categories: All Calls, Missed Calls, Dialed Calls, and Answered Calls.

Dial Out from Call History

Select one of the call history logs and tap on the dial key to call this number directly. The phone will use the same account as the call log to dial out.

Call History Options

• Add to contacts: Users can tap on this option to add the number listed on the selected call history entry to local contacts, this only applies to phone numbers that have not been saved yet.
• Black List Add: Adds the selected number to the Black list, which will stop the phone from receiving calls from that number.
• Edit&Dial: Users could copy the number to the dial screen to edit it before dialing.
• Delete: Users can delete the selected call history log by tapping on “Delete”.
• Delete all: This option helps users to clear all their call history.
• Details: In case the contact is already saved, the detail option will give you the possibility to view the contact’s details.

MESSAGES

The WP8x6 has a built-in Instant messaging application to send/receive messages, if the SIP server supports Instant messaging. Users can create, edit draft, and delete one or all the messages. Tap on phone’s menu to launch Instant Messages application.

View Messages

On the Messages list screen, under Inbox tap on one of the messages using the OK button to view the Messages details.

Reply to Message

On the same message received, the user can reply by composing the message and clicking Send

Create Messages

Tap on “New” in the Messages application to start composing a new message.

1. Input content: Enter the message content on the next field of the screen. Tap on “Send” once finished, a “Sending” message will prompt and the message is confirmed as sent once the “Sending” message prompt disappears.
2. Add the number to send the message to in the Recipient section. (Note: Users could click on “Add” to add existing contacts to the Recipient list.

Delete Messages

1. On the messages list, tap on “Options” to show more options.
2. Tap on “Delete message” to delete the selected message, or on “Delete all” to delete all the messages/drafts.

CALL FEATURES

The WP8x6 supports traditional and advanced telephony features including call forward, etc.

WP8x6 Call Features

QUICK ACCESS SETTINGS

Quick access is a shortcut feature that allows WP8x6 users to launch phone applications, perform call actions, or display device information, with one click.

The quick access modes supported are : “Quick Start” and “Quick Open” , Depending on the quick access mode,

Quick Start: Allows users to configure call feature shortcuts such as : Speed Dial, Dial DTMF, DND….

Quick Open: Allows users to open specific phone application, such as: Broadsoft Call Log, Contacts, Local Phonebook, LDAP

To add a quick access key, Please follow the below steps on your WP8x6 phone:

1. Click on the mute/shortcut key
2. Click on “Config” to set up the quick access key
3. Choose the quick access mode, function, and its corresponding parameters
4. The Quick access key will be saved, and can be triggered by clicking the number corresponding to the key, in our case, we will press key number1

PTT (PUSH-TO-TALK) FUNCTIONALITY

The WP8x6 supports the push-to-talk (PTT) features which is a technology based on the instantaneous communication commonly employed in wireless cellular phone services using a button to switch the device from voice transmission mode to voice reception mode. This feature is similar to “walkie-talkie” use and the PTT mode switches a phone from full duplex mode, where both parties can hear each other simultaneously, to half duplex mode, where only one party can speak at one time. Multiple parties to the conversation may also be included.

Enabling PTT mode

You can enable and configure the PTT settings using the handset LCD menu:

1. Press Menu to bring up the operation menu.
2. Use arrow keys to reach Settings 🡪 Advanced settings 🡪 PTT and paging.
3. Choose PTT settings and enable the PTT function.
4. Press the Save button to enable PTT mode.

Using the PTT Functionality

To send a PTT broadcast:

1. Unlock your handset.
2. Make sure the multi-function side key is configured to be a Push-To-Talk button.

3. Press the Push-to-Talk key (one time) to access PTT/Paging Page settings.

4. Press and hold the Push-to-Talk key to initiate the PTT/Paging call (and to speak).

5. The devices which are in the same channel will receive the PTT call.
6. Release the Push to Talk soft key when you have finished speaking. The channel will wait 10 seconds before release.

7. You should press the Push to Talk soft key only when the channel status indicates Waiting. Otherwise, you may interrupt another person’s message.

PTT Configuration Settings

Please refer to the following Settings for more details about the configuration of the PTT functionality:

Settings

• Multicast address: The multicast IP address to send page audio to and receive page audio from. The default value is 224.0.1.116.
• Port: The port to send audio to and receive audio from. The default value is 5001
• Emergency volume: The Volume of the emergency channel. The default value is 8

PTT Parameters

• PTT function: Enable or disable the PTT function.
• Default channel: The PTT channel is used to transmit an outgoing page if the user does not explicitly specify a channel.
• Priority channel: The channel assigned for priority pages.
• Emergency channel: The channel assigned for emergency pages.
• Accept while busy: If no, incoming PTT sessions do not produce standard call waiting. If yes, incoming PTT sessions produce standard call-waiting behavior on the active audio channel.
• CallerID(*): Caller ID number for identification.
• PTime: The audio payload size in milliseconds.
• Audio codec: The audio codec to use for outgoing PTT broadcasts. Incoming PTT audio will be decoded according to the codec specified in the incoming message.
• Channel: Set the channel to be usable, transported, acceptable, and joined, and the channel display name.

Group Paging

Enabling Group Paging Feature

You can enable and specify settings for the Group Paging feature through the phone’s user interface.

To specify the Group Paging feature settings:

1. Using your phone’s interface, navigate to the Group Paging Configuration menu by pressing Settings🡪 Advanced setting🡪 PTT and paging🡪PTT and group paging.
2. Choose Group Paging Configuration.
3. Set the Group Paging function to Enabled.

Please, refer to the following screenshots:

To send a Group Paging broadcast:

1. Unlock your handset.
2. Press the Talk soft key.
3. Set the Default mode to Group paging.
4. Scroll to the group you wish to send a broadcast to.
5. Press and hold the Talk soft key before speaking.

The group status will change to Sending group paging to indicate you are transmitting.

The devices which are in the group will receive the paging.

6. Release the Talk soft key, and press the on-hook/power key when you have finished speaking.

Group Paging Parameters

• Paging function: Enable or disable the Group paging function.
• Default group: The group is used to transmit an outgoing page if the user does not explicitly specify a group.
• Priority group: The group assigned for priority pages.
• Emergency group: The group assigned for emergency pages.
• Accept while busy: If no, incoming Group paging sessions do not produce standard call waiting. If yes, incoming PTT sessions produce standard call-waiting behavior on the active audio group.
• Caller ID(*): Caller ID number for identification.
• P-Time: The audio payload size in milliseconds.
• Audio codec: The audio codec to use for outgoing Group paging broadcasts. Incoming Group paging audio will be decoded according to the codec specified in the incoming message.
• Group: Set the group whether to be available, transmit, subscribe, join a group, and the group name.

IGMP Settings

Users could specify how often the phone will report IGMP when the PTT/ Paging function is turned on. IGMP reporter help to keep PTT/ Paging receivable in a dormant state. The interval may have some effect on standby time. The valid range is 20-120 seconds

You can find these settings on the LCD Menu under Settings → Advanced Settings → PTT/Paging → IGMP Keep Alive (s)

UPGRADING AND PROVISIONING

The WP8x6 can be upgraded via TFTP/HTTP/HTTPS/FTP/FTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS/FTP/FTPS server and selecting a download method. Configure a valid URL for TFTP, HTTP, HTTPS, FTP, or FTPS; the server name can be FQDN or IP address.

Examples of valid URLs:

firmware.grandstream.com/BETA

fw.mycompany.com

Upgrade and Provisioning Configuration

There are two ways to set up upgrades and provisioning on WP8x6. They are the Keypad Menu and Web GUI.

Configure via keypad Menu

1. In handset Settings, select Advanced Settings 🡪 System Update.
2. From here, you will have two options, either to detect if a new firmware is available by choosing the “detection upgrade” option or roll back to the previous firmware version by clicking “Switching version”

Configure via Web GUI

Open a web browser on a PC and enter the IP address for the handset. Then login with the administrator username and password. Go to Maintenance 🡪 Upgrade and Provisioning 🡪 Firmware.

On the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP, HTTPS, FTP, or FTPS (The default setting is HTTP). Save and apply the changes, press the Save and apply button then reboot the phone to initiate the firmware upgrade process.

Upload Firmware Locally

If there is no HTTP(S)/TFTP/FTP(S) server, users could also upload the firmware to the device directly via Web GUI. Please follow the steps below to upload the firmware locally.

1. Download the latest firmware file from the following link and save it on your PC.

https://www.grandstream.com/support/firmware

2. Log in to the Web GUI as an administrator on the PC.
3. Go to Web GUI🡪Maintenance🡪Upgrade and Provisioning 🡪 Firmware.
4. Click the “Start” button under “Upgrade Firmware”, and a window will be prompted to select the firmware file to upload.
5. Select the firmware file from your PC. Then uploading progress will show on the window.
6. When uploading is done, users can see the upgrading process starts on the device LCD.
7. The phone will reboot again with the new firmware version upgraded.

No Local Firmware Servers

Service providers should maintain their firmware upgrade servers.  For users who do not have a TFTP/HTTP/HTTPS/FTP/FTPS server, some free Windows version TFTP servers are available for download from:

https://www.solarwinds.com/free-tools/free-tftp-server and https://www.tftpd64.com/.

Please check our website at https://www.grandstream.com/support/firmware for the latest firmware.

Instructions for local firmware upgrade via TFTP:

1. Unzip the firmware files and put all of them in the root directory of the TFTP server.
2. Connect the PC running the TFTP server and the device to the same LAN segment.
3. Launch the TFTP server and go to the File menu🡪Configure🡪Security to change the TFTP server’s default setting from “Receive Only” to “Transmit Only” for the firmware upgrade.
4. Start the TFTP server and configure the TFTP server in the phone’s web configuration interface.
5. Configure the Firmware Server Path on your device to the IP address of the PC.
6. Update the changes and reboot the device.

End users can also choose to download a free HTTP server from https://httpd.apache.org/ or use a Microsoft IIS web server.

Provisioning and Configuration File Download

Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File (binary or XML) through TFTP or HTTP/HTTPS FTP/FTPS. The “Config Server Path” is the TFTP, HTTP or HTTPS, FTP, or FTPS server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. The “Config Server Path” can be the same or different from the “Firmware Server Path”.

A configuration parameter is associated with each particular field in the web configuration page. A parameter consists of a Capital letter P and 1 to 5 (could be extended to more in the future) digit numeric numbers. i.e., P2 is associated with the “Admin Password” in the Web GUI🡪Maintenance🡪 Web Access page. For a detailed parameter list, please refer to the corresponding firmware release configuration template in the following link:

https://www.grandstream.com/support/tools

When the handset boots up, it will issue a TFTP, HTTP(S), or FTP(S) request to download a configuration XML file named “cfgxxxxxxxxxxxx” followed by “cfgxxxxxxxxxxxx.xml”, where “xxxxxxxxxxxx” is the MAC address of the phone, i.e., “cfg000b820102ab” and “cfg000b820102ab.xml”. If downloading “cfgxxxxxxxxxxxx.xml” file is not successful, the provision program will download a generic cfg.xml file. The configuration file name should be in lowercase letters.

For more details on XML provisioning, please refer to the following document:

https://documentation.grandstream.com/knowledge-base/sip-device-provisioning-guide/

FACTORY RESET

Restore to Factory Default via LCD Menu

There are two methods to restore the device to the factory default settings.

1. On the handset idle screen, go to Settings 🡪 Advanced Settings 🡪 Factory reset.
2. In the new window, confirm the reset using the left softkey.

3. Once confirming the factory reset, the device will reboot with the default factory settings.

Restore to Factory Default via the Web GUI

1. Log in to Web GUI and go to Maintenance 🡪 Upgrade and Provisioning 🡪 Advanced Settings.
2. Click on the Start button in front of the field “Factory Reset” to perform a Factory reset.

3. A dialog box will pop up to confirm the factory reset.

4. Click OK to restore the phone to factory settings.

CHANGE LOG

This section documents significant changes from previous firmware versions. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.

Firmware Version 1.0.1.10

• This is the initial version.