GDMS Channel Management – Guide

Grandstream SIP Devices can be configured via Web Interface as well as via Configuration File through provisioning…A new way has been added to monitor and mass configure the phones via GDMS platform to allow more flexibility for users and an intuitive interface to manage their Grandstream SIP devices.

This guide will serve on how to manage channels and track devices destined for ITSPs, agents and system integrators.

FUNCTION OVERVIEW

Users can manage devices through this function, including the following functions:

1. Establish relationships with primary/secondary agents.
2. Obtain devices from Grandstream ERP automatically without importing devices via MAC address and serial numbers manually.
3. Assign devices to subordinate channels or agents.
4. Help customers manage devices directly, including importing devices to customers’ account, and assigning SIP accounts/configuring parameters.
5. Upgrade firmware for devices. Users can schedule tasks for upgrading devices purpose.

Typical Scenario Descriptions:

ASSOCIATED COMPANY MANAGEMENT

Superior Channel Binding Address

If a superior channel wants to assign devices to the user, the superior channel needs to add the user’s GDMS account as subordinate channel.

The user needs to copy and send the binding address to the superior channel.

1. Click on the link at the top of the Channel page “View my associated company binding address”, as the figure shows below:

2. View my superior channel binding address, users could reset/copy the binding address.

• Copy: Click to copy the link address to the clipboard
• Reset Address: Generate another address. The previous link will be invalid.

TRACK DEVICE

When users click “Track Device” option on “Channel” page, the devices will be displayed on the page:

1. Once the user places an order from Grandstream, the Grandstream ERP system will synchronize the devices in the order to the user’s GDMS account.
2. Once the user places an order from the user’s superior channel, the superior channel can assign the devices the user in “Channel” module, and the assigned devices will be displayed on the user’s “Track Device” menu.

View Device

To view all devices assigned to the account, click on the Track Device tab.

Users can search for specific devices by using the filter and search options in the top-right of the Channel Management page.

Device Assignment Notification

When devices are assigned to an account, the icon will show a notification. Clicking on the notification will show the list of assigned devices.

Device Assignment

For the devices which have been sold to the associated company customer, the user could allocate the devices to them.

The associated company customer could log in the GDMS platform to view and manage the devices.

The user could allocate a single device or allocate a batch of devices:

Assign a Single Device:

1. Click on the button for the desired device. The following window will appear:

2. Select the associated company to assign the device to.

Assign Multiple Devices:

1. Click on the Device Operation button at the top-right of the Channel Management page.
2. Click on Assign to Subordinate Channel on Track Device page. The user will be redirected to the batch device assignment page.

3. The user will be directed to the batch devices allocating page:

4. Click the Save button to finalize changes and the assignment. The associated company will then be notified of the device assignment.

Configure Device

To manage devices from the Channel Management device list, users must first import the devices to GDMS Device Management.

Import Single Device

1. Click on the button for the desired device. The following window will appear:

2. Click on the “OK” button to finalize the import.

Reclaim Device

Reclaim Device allows the user to reclaim devices which are assigned to an associated company. This can be done to forcibly reclaim the device by the superior channel. Once a device has been reclaimed, it will no longer appear in the account of the user in the associated company.

To reclaim a device, please navigate to System > Reseller Channel, then click on “More”, then “Reclaim Device”.

Choose the device(s) to reclaim then click “Save”.

Return Device

The user can use return a device to return it to the superior channel once it’s no longer needed. Once the device is returned, it will be deleted from the list of the devices on the user’s account.

To return a device, please navigate to System > Reseller Channel, then click on “More”, then “Return Device”.

Choose the device(s) to return then click “Save”.

UPGRADE TASK

The user of the GDMS can trigger the firmware upgrade of the devices under a channel at once by configuring an upgrade task. To configure an upgrade task, please navigate to System → Reseller Channel → Upgrade Task, click on “Add Upgrade Task”.